FAQs – Kalee کلی

Frequently Asked Questions

Premium Products

What About Kalee.pk & What is an online florist store?

Kalee.pk is a online florist store that allows customers to order and purchase flowers Bouquet, Flowers Jewellery and floral arrangements online. Customers can select the type of flowers they want, choose a design or style, and arrange for delivery to a specific location in all over Karachi.

In which cities do you deliver?

We deliver in only Karachi, soon we will start delivering in all major cities of Pakistan.

Do you charge delivery charges?

We do not charge any delivery charges if order above PKR 10000, less then it, we charge PKR 250/350 to all over Karachi.

What payment method do you accept?

We accept, Cash on Delivery, Visa/Master Card, Direct Bank Transfer, EasyPaisa & JazzCash.

Is your Payment Gateway secured?

We use secured payment gateways to ensure that our customer's transactions are safe and protected. Our payment gateways encrypts your sensitive information, such as credit card details, to prevent unauthorized access and fraud. You can rest assured that your personal and financial information is kept confidential and secure throughout the payment process. Kalee.pk take your security very seriously and use the latest technology to provide a safe and worry-free shopping experience.

Is there same day delivery?

Yes available, but it depends on your order, some time orders take time to be get prepared and to be get delivered. You can confirm from us before making your order.

How much time do you take to deliver?

It depends on your order, mostly we deliver same day delivery or some time orders take time to be get prepared and then we deliver next day. You can confirm from us before ordering.

Do you provide Invoice?

Yes, we provide complete Invoice.

What about refund & returns policy?

We have Refund & Returns policy. You can check > HERE, if order dispatched to the customer, it can not be returned & refund.

What about secure shopping, Is customer's data protected?

Yes, our service very secured, customers privacy is Guaranteed. Please read our Privacy Policy > HERE

Do you deliver in offices, hospitals, school/collages, institutes?

Yes, we deliver in all over private/government sectors.

What about your quality?

We never compromise with our product's quality, we use Freshest Flowers for our every order, we always believe in 100% satisfactory.

Can I change or cancel my order that I have just placed?

Yes, you can change or cancel your order before dispatching order to you. You can read our Refund & Returns Policy > HERE,

What if I need to make changes to my order?

If you need to make changes to your order, such as the delivery date, time or address, you should contact us as soon as possible, if the order is dispatched to you, it can not be returned or refund.

If I'm not satisfied with my order?

First you will check your order's quality and freshness of flowers and design, If you are not satisfied with your order, you will contact us before leaving delivery boy, we will discuss with you about revived order, if the issue found faulty, we will replace or refund your order as per your demand. We have satisfaction guarantee and will work to resolve any problems or issues that arise.